The Strathpine Dental Clinic
Welcome to Platypus Dental!
Appointment Cancellation & Failure to Attend Policy
At Platypus Dental, we understand that life can be busy and plans sometimes change. To ensure we can provide timely care to all our patients, we kindly ask for your cooperation with the following policy.
24 Hours’ Notice
If you need to cancel or reschedule your appointment, we respectfully request at least 24 hours’ notice. This allows us to offer the appointment time to another patient who may be waiting for care.
Late Cancellations & Missed Appointments
Appointments cancelled within 24 hours, or appointments that are missed without notice, will be recorded as a Failure To Attend (FTA).
We completely understand that unexpected circumstances can arise. If there are exceptional situations, please speak with our team.
Deposit for Future Bookings
If a patient has two (2) or more FTAs recorded, a $50 non-refundable deposit will be required to secure future appointments.
- The deposit will be credited toward your treatment when you attend your appointment.
- The deposit is non-refundable.
- If the appointment is missed again, the deposit will be forfeited and cannot be transferred to another booking, as it covers the cost of the reserved clinical time.
Our goal is not to penalise anyone, but to reduce appointment delays and ensure all patients have fair access to care.
Thank you for your understanding and support in helping us run on time and care for our community 💙
If you have any questions, please contact our friendly team — we’re always happy to help.
Private Health Funds
Preferred Provider
We Accept All Health Funds
Bulk Billing Dentist Programs
Medicare Bulk Billing Dental for Children
Queensland Health (Metro North) Outsourcing Dental Vouchers
Department of Veteran's Affairs (DVA) Program
Child Dental Benefits Schedule Covers part or the full cost of some basic dental services for children if you get certain payments from us.
To get this your child must be all of the following:
1. 0 to 17 years old for at least one day that calendar year
2. Be eligible for Medicare
3. Getting a payment from Medicare at least once a year, o
Child Dental Benefits Schedule Covers part or the full cost of some basic dental services for children if you get certain payments from us.
To get this your child must be all of the following:
1. 0 to 17 years old for at least one day that calendar year
2. Be eligible for Medicare
3. Getting a payment from Medicare at least once a year, or have a parent getting a payment from Medicare at least once a year.
https://www.servicesaustralia.gov.au/child-dental-benefits-schedule
Department of Veteran's Affairs (DVA) Program
Queensland Health (Metro North) Outsourcing Dental Vouchers
Department of Veteran's Affairs (DVA) Program
If you are eligible for dental services under the DVA program, your dentist may:
1. Assess the health of your mouth and teeth at regular check-ups
2. Treat any dental injuries or conditions
3. Repair cavities in your teeth with fillings or crowns
4. Provide you with dentures
5. Re-line your dentures every two years
6. replace your dentures ev
If you are eligible for dental services under the DVA program, your dentist may:
1. Assess the health of your mouth and teeth at regular check-ups
2. Treat any dental injuries or conditions
3. Repair cavities in your teeth with fillings or crowns
4. Provide you with dentures
5. Re-line your dentures every two years
6. replace your dentures every 6 years, unless your dentures have been re-lined in the past year, or if your dentist recommends a replacement sooner
Queensland Health (Metro North) Outsourcing Dental Vouchers
Queensland Health (Metro North) Outsourcing Dental Vouchers
Queensland Health (Metro North) Outsourcing Dental Vouchers
Queensland Health covered free dental care to adults who are Queensland residents and hold one of the following cards:
- Pensioner Concession Card issued by either the Department of Veterans Affairs or Centrelink Health Care Card
- Commonwealth Seniors Card
- Queensland Seniors Card
For more details, please visit: https://www.qld.gov.au/health/services/oral-eye-ear/dental-services